Privacy Policy

This Privacy Policy explains how Gambiva Casino collects, uses, stores, shares, and protects personal data when you visit the website, create an account, use the services, contact customer support, make deposits or withdrawals, participate in promotions, or otherwise interact with the platform.

Gambiva Casino is committed to handling personal data fairly, lawfully, and transparently in line with applicable data protection laws in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 where applicable, and legal or regulatory requirements connected with gambling, anti-money laundering, fraud prevention, and responsible gambling.

This Privacy Policy is intended for users in the United Kingdom. The website and services are strictly for adults aged 18 and over. Gambling should be entertainment, not a way to make money, and users who need support can contact BeGambleAware, GamCare, or use self-exclusion tools such as GamStop.

1. Who We Are

For the purpose of applicable data protection law, Gambiva Casino is the controller of the personal data collected through the website and related services, except where this Privacy Policy states that another party acts as an independent controller or processor.

If you have questions about this Privacy Policy, your personal data, or your rights, you may contact:

Email: [email protected].

Where required by law, Gambiva Casino may also work with compliance teams, payment service providers, fraud prevention partners, identity verification providers, and responsible gambling service providers in order to operate the platform safely and lawfully.

2. Important Age Restriction

Gambiva Casino is an 18+ service only. No one under the age of 18 is permitted to create an account, use the platform, or provide personal data through the website.

Age and identity checks may be carried out before an account is activated, before gambling is allowed, during account use, or before withdrawals are processed. If Gambiva Casino discovers that personal data has been collected from a person under 18, the account may be suspended or closed and the data may be deleted or retained only where necessary to comply with legal obligations.

3. The Data We Collect

Gambiva Casino may collect and process the following categories of personal data:

3.1 Information You Provide Directly

Full name.
Date of.
Residential.
Email.
Telephone.
Username and login.
Payment details submitted through approved payment.
Information included in customer support messages, complaints, chats, or.
Information provided when participating in promotions, surveys, or bonus.
Documents supplied for verification, such as proof of identity, proof of address, payment source evidence, or source of funds/source of wealth.

3.2 Information Collected Automatically

IP.
Device type.
Browser type and.
Operating.
Language.
Time zone.
Login times and.
Pages viewed and site.
Referral URLs.
Cookies and similar tracking.
Geolocation data inferred from IP address or device data where necessary for compliance and service.

3.3 Gambling and Account Activity Data

Registration.
Deposit and withdrawal.
Payment method used, such as Visa, Mastercard, PayPal, Neteller, Skrill, Paysafecard, Apple Pay, Google Pay, or bank.
Betting, gaming, and transaction.
Bonus usage and wagering.
Session duration, spending patterns, and account.
Records of deposit limits, cooling-off requests, time-outs, self-exclusion requests, and other safer gambling.

3.4 Compliance and Risk Data

Identity verification.
Sanctions, fraud, anti-money laundering, and politically exposed person screening results where.
Risk profiling information for fraud prevention, payment security, and responsible gambling.
Affordability, financial vulnerability, or source of funds information where required by law or.

3.5 Special Category and Sensitive Data

In limited circumstances, Gambiva Casino may process data that may be considered sensitive under data protection law, for example information related to health or addiction where a user discloses gambling-related harm, seeks support, requests restrictions, or where processing is necessary for responsible gambling and legal compliance. Such data will only be processed where there is a valid legal basis and an additional condition under applicable law.

4. How Personal Data Is Collected

Personal data may be collected:

Directly from you when you register, deposit, withdraw, contact support, upload documents, or use the.
Automatically through cookies, logs, analytics tools, and device.
From payment processors and financial.
From identity verification, fraud prevention, AML, KYC, and sanctions screening.
From public registers, regulators, self-exclusion databases, and responsible gambling systems where lawfully.
From third-party partners involved in promotions, affiliates, or platform operations, where relevant and.

5. Lawful Bases for Processing

Under UK GDPR, Gambiva Casino relies on one or more lawful bases depending on the reason for processing:

5.1 Contract

Processing is necessary to create and manage your account, provide gambling services, process deposits and withdrawals, apply bonuses, deliver customer support, and enforce the Terms and Conditions.

5.2 Legal Obligation

Processing is necessary to comply with legal duties, including obligations relating to:

UK GDPR and the Data Protection Act 2018.
Anti-money laundering and counter-terrorist financing.
Gambling law and regulatory.
Age and identity.
Fraud prevention and transaction.
Safer gambling, social responsibility, and self-exclusion.
Accounting, tax, and audit.
Requests from courts, regulators, law enforcement, or competent.

5.3 Legitimate Interests

Processing may be necessary for Gambiva Casino’s legitimate interests, provided those interests are not overridden by your rights and freedoms. These interests may include:

Securing the website and user.
Preventing fraud, chargebacks, bonus abuse, collusion, money laundering, or other.
Improving the website, services, games, offers, and customer.
Conducting internal reporting, business administration, and service.
Training staff and quality.
Defending legal claims and enforcing.

5.4 Consent

Where required by law, Gambiva Casino will ask for your consent before placing non-essential cookies, sending certain forms of direct marketing, or processing data in situations where consent is the appropriate lawful basis. You may withdraw consent at any time, although this will not affect processing already carried out lawfully before withdrawal.

5.5 Substantial Public Interest or Legal Claims

Where sensitive or special category data is involved, processing may be carried out where necessary for substantial public interest reasons, regulatory compliance, responsible gambling protections, or the establishment, exercise, or defence of legal claims, as permitted by law.

6. Why We Use Personal Data

Gambiva Casino may use personal data for the following purposes:

To register and administer your.
To verify age, identity, address, payment ownership, source of funds, and.
To process deposits, withdrawals, refunds, reversals, and payment instructions in GBP.
To provide games, betting services, promotions, and loyalty.
To monitor compliance with bonus terms and prevent bonus.
To detect, investigate, and prevent fraud, account takeover, collusion, money laundering, and suspicious.
To comply with gambling regulation, social responsibility obligations, and licensing.
To identify patterns of risky or harmful gambling and apply appropriate.
To allow users to set deposit limits, cooling-off periods, time-outs, or.
To connect users to support resources such as BeGambleAware, GamCare, or GamStop where.
To respond to customer support requests and.
To send service messages, security alerts, and account.
To improve site functionality, user experience, and platform.
To maintain audit trails, legal records, and internal.
To send marketing communications where permitted by law or where consent has been.

7. Identity Verification, AML, and Responsible Gambling Checks

Gambiva Casino may carry out Know Your Customer (KYC), anti-money laundering (AML), fraud, and safer gambling checks before or during the customer relationship. These checks are necessary to keep the platform secure, meet legal obligations, and protect both users and the business.

This may involve verifying your name, address, date of birth, device details, payment methods, and transaction history. Additional documents or information may be requested if needed, including proof of address, copies of payment instruments, source of funds, source of wealth information, or evidence needed to confirm account ownership.

Where required by law or regulation, Gambiva Casino may use risk-based monitoring to identify unusual play, potentially unaffordable gambling, suspicious transactions, duplicate accounts, or misuse of bonuses and promotions. If requested information is not provided, Gambiva Casino may limit certain functions, suspend an account, delay a transaction, refuse a promotion, or close the account where justified.

8. Marketing Communications

Gambiva Casino may send marketing messages by email, SMS, push notification, or similar channels where permitted under applicable law. Marketing may include information about new games, sports markets, casino releases, bonuses, promotions, campaigns, and account offers.

For users in the United Kingdom:

Non-essential marketing communications will be sent only where there is a lawful basis to do so.
Consent will be obtained where.
Every marketing message will include an option to unsubscribe or manage.
Opting out of marketing will not stop service-related communications, such as security notices, transactional messages, legal updates, or account.

Users should note that gambling promotions in the UK must be fair and transparent. Where bonuses are offered, key conditions such as eligibility, expiry, wagering requirements, withdrawal restrictions, and abuse rules should be made clear upfront in the relevant promotional terms.

9. Cookies and Similar Technologies

Gambiva Casino uses cookies and similar technologies to:

Make the website function.
Keep users logged in.
Remember.
Improve.
Measure site.
Analyse traffic and user.
Personalise content and offers where.

Some cookies are strictly necessary for the operation of the website, while others are optional and may be used only with your consent where required.

You can manage cookies through the website’s cookie settings tool or your browser settings. Please note that disabling certain cookies may affect website functionality or limit access to some services.

10. How Personal Data Is Shared

Gambiva Casino may share personal data with trusted third parties where necessary and lawful, including:

Payment service providers, banks, and e-wallet.
Identity verification and KYC.
Fraud prevention, AML, sanctions, and security screening.
Game providers, platform providers, and software service.
Hosting, cloud storage, analytics, CRM, and customer support.
Professional advisers, auditors, insurers, and legal.
Regulators, law enforcement bodies, courts, tax authorities, and public.
Responsible gambling and self-exclusion service providers, where required or.
Corporate group entities or prospective purchasers in connection with a merger, acquisition, restructuring, or asset sale.

All third parties are expected to process personal data only for legitimate purposes, to protect it appropriately, and to comply with applicable contractual and legal requirements.

11. International Transfers

Your personal data may be transferred to, stored in, or accessed from countries outside the United Kingdom. Where this happens, Gambiva Casino will take reasonable steps to ensure that personal data remains protected.

When required, Gambiva Casino will use appropriate safeguards for international data transfers, such as:

Adequacy.
International data transfer.
Standard contractual clauses or equivalent approved.
Additional technical or organisational safeguards where.

By using the services, you acknowledge that some service providers may operate internationally, but Gambiva Casino will seek to ensure that your personal data receives a level of protection consistent with applicable law.

12. Data Retention

Gambiva Casino keeps personal data only for as long as necessary for the purposes set out in this Privacy Policy, including to meet legal, regulatory, tax, accounting, dispute resolution, fraud prevention, and audit requirements.

Retention periods may vary depending on the type of data and the reason it was collected. For example:

Account and transaction records may be kept for the period required by gambling, AML, and financial recordkeeping laws.
Verification and compliance data may be retained to demonstrate regulatory.
Customer support communications may be retained for complaint handling, quality assurance, and legal.
Marketing preference data may be retained to respect suppression requests and compliance.

When personal data is no longer required, it will be deleted, anonymised, or securely archived in line with applicable retention rules.

13. Your Rights

Subject to applicable law, you may have the following rights in relation to your personal data:

The right to be informed about how your data is used.
The right to access your personal data.
The right to request correction of inaccurate or incomplete data.
The right to request erasure in certain.
The right to restrict processing in certain.
The right to object to processing based on legitimate.
The right to object to direct.
The right to data portability, where.
The right not to be subject to a decision based solely on automated processing, including profiling, that produces legal or similarly significant effects, subject to legal.
The right to withdraw consent at any time where processing is based on.

These rights are not absolute. In some cases, Gambiva Casino may refuse or limit a request where there is a lawful reason to do so, including where processing is required to comply with legal obligations, detect crime, protect vulnerable users, maintain gambling safeguards, or defend legal claims.

To exercise your rights, contact [email protected]. Gambiva Casino may request proof of identity before responding to a rights request.

14. Complaints

If you have concerns about how Gambiva Casino handles your personal data, you are encouraged to contact the support team first so the issue can be reviewed and, where possible, resolved.

You also have the right to lodge a complaint with the relevant supervisory authority in the United Kingdom, namely the Information Commissioner’s Office (ICO), if you believe that your personal data has been processed unlawfully or that your rights have been infringed.

15. Account Security and Data Protection Measures

Gambiva Casino uses appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access.

These measures may include:

Encryption and secure transmission.
Access controls and authentication.
Monitoring of account.
Secure hosting.
Staff confidentiality.
Logging, testing, and incident response.
Risk-based fraud and abuse detection.

However, no website, network, or transmission method is completely secure. Users are responsible for keeping login credentials confidential, using strong passwords, protecting their devices, and notifying support immediately if they suspect unauthorised access to their account.

16. Third-Party Links and Services

The website may contain links to third-party websites, services, payment gateways, game content, or support organisations. If you follow a link to any third-party website or interact with any independent service, your personal data will be handled under that third party’s own privacy policy and terms.

Gambiva Casino is not responsible for the privacy practices of third-party websites or services that it does not control. Users should review the relevant privacy information before sharing personal data with third parties.

17. Responsible Gambling and Support

Gambling should remain a form of leisure and entertainment. If gambling is becoming difficult to control, Gambiva Casino encourages users to make use of available safeguards and support services.

Users may have access to responsible gambling tools such as:

Deposit.
Cooling-off.

Account monitoring and safer gambling.

Support options commonly available to users in the United Kingdom include:

GamCare offers confidential support through the National Gambling Helpline on 0808 8020 133. GamStop provides a self-exclusion service that helps users block access to participating online gambling operators. Where required by law or policy, Gambiva Casino may process personal data to apply self-exclusion, responsible gambling restrictions, customer interaction measures, or regulatory interventions.

18. Changes to This Privacy Policy

Gambiva Casino may update this Privacy Policy from time to time to reflect changes in legal requirements, regulation, operational practices, technology, products, or services.

Any updated version will be posted on the website and will take effect from the date of publication unless stated otherwise. Where changes are material, users may also be notified by email, website notice, or account message where appropriate.

Users are encouraged to review this Privacy Policy regularly to stay informed about how personal data is handled.

19. Contact

For questions, requests, or concerns regarding this Privacy Policy or the processing of personal data, please contact:

[email protected].

By using Gambiva Casino, you acknowledge that you have read and understood this Privacy Policy.

Last updated: April 2026.