Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of Gambiva Casino (the “Website” or “Casino”). By creating an account, accessing, or using any of the services, you agree to be bound by these Terms, our Privacy Policy, Responsible Gambling Policy, and any applicable promotional terms.

If you do not agree with any part of these Terms, you must not use the Website.

1. Definitions

“Player”, “User”, “you”, “your” refers to any person who registers or uses the Website.
“Company”, “we”, “us”, “our” refers to Gambiva Casino.
“Account” means a registered user account on the Website.
“Games” include casino games, live dealer games, and any other gambling services offered.
“Bonus” means any promotional offer, including deposit bonuses, free spins, cashback, or loyalty rewards.

2. Eligibility

To use the Website, you must meet the following conditions:

You must be at least 19 years old (or the legal gambling age in your Canadian province, whichever is higher).
You must be legally permitted to gamble under the laws of your jurisdiction.
You must not reside in a jurisdiction where online gambling is prohibited.
You must not be self-excluded from gambling platforms or registered in any national self-exclusion programs.

Canadian players should be aware that online gambling regulation is managed at the provincial level:

Ontario players are subject to iGaming Ontario (iGO) and the Alcohol and Gaming Commission of Ontario (AGCO).
British Columbia residents may access provincially regulated platforms via BCLC.
Other provinces may not have locally regulated online casinos, and participation in offshore platforms is at the player’s discretion.

It is your responsibility to ensure that your use of the Website complies with applicable laws.

3. Account Registration

To access the full services of Gambiva Casino, you must register an account.

By registering, you agree that:

All information provided is accurate, complete, and up to date.
You will not create multiple accounts.
You will not register on behalf of another person.
You will maintain the confidentiality of your login credentials.

We reserve the right to:

Verify your identity at any time.
Suspend or close accounts that contain false or misleading information.
Request documentation such as government-issued ID, proof of address, or payment verification.

Failure to provide requested documents may result in account suspension or closure.

4. Account Usage Rules

When using your account, you agree:

Not to engage in fraudulent, illegal, or abusive activities.
Not to use automated systems (bots, scripts) to interact with the platform.
Not to manipulate games or exploit technical errors.
Not to collude with other players.

We reserve the right to void bets, winnings, and bonuses if we detect:

Bonus.
Arbitrage.
Collusion or.
System.

5. Deposits and Payments

Gambiva Casino supports payment methods commonly used in Canada, including:

Interac e-Transfer (preferred method).
Interac.
iDebit and.
Visa and.
Cryptocurrencies (where available).

All transactions are processed in Canadian Dollars (CAD).

Key payment rules:

Deposits must be made from accounts registered in your name.
Third-party payments are strictly prohibited.
Minimum and maximum deposit limits may apply depending on the method.
Processing times may vary by payment provider.

We do not charge fees for deposits, but your payment provider may apply charges.

6. Withdrawals

Withdrawal conditions include:

Completion of identity verification (KYC).
Use of the same payment method where possible.
Meeting wagering requirements for bonuses, if applicable.

Withdrawal processing:

Requests are typically processed within 24–72 hours.
Interac e-Transfer is the fastest and most trusted method for Canadian players.
Additional verification may delay processing.

We reserve the right to:

Request additional documents before approving withdrawals.
Limit withdrawal amounts per transaction or per day/week.
Reverse withdrawals if fraud or irregular activity is suspected.

7. Bonuses and Promotions

Gambiva Casino offers bonuses such as:

Deposit match bonuses (typically 100%–200%).
Free spins.
Cashback.
Loyalty.

Standard bonus rules:

Wagering requirements generally range between 30x and 40x the bonus amount.
Maximum bet limits may apply while wagering bonuses.
Bonuses may have expiry dates.

Ontario-specific note:

Players located in Ontario may be subject to stricter promotional restrictions in accordance with AGCO guidelines, including limitations on bonus advertising and opt-in requirements.

We reserve the right to:

Modify or cancel promotions at any time.
Exclude players from promotions.
Void bonuses and winnings obtained through abuse.

8. Game Rules and Fair Play

All games on Gambiva Casino operate using certified Random Number Generators (RNG) or live dealer systems.

By playing, you accept:

The rules of each individual game.
That outcomes are random and cannot be predicted or influenced.

In case of discrepancies:

The result recorded on our server is considered final.
Malfunctions void all bets and payouts.

9. Responsible Gambling

We are committed to promoting responsible gambling.

Tools available include:

Deposit.
Loss.
Session time.
Self-exclusion.

If you feel that gambling is becoming a problem, we encourage you to seek help:

ConnexOntario: 1-866-531-2600.
Problem Gambling Helpline: 1-888-230-3506.

Gambling should be treated as entertainment, not a way to make money.

10. Anti-Money Laundering (AML)

We comply with applicable Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) requirements.

You agree that:

All funds deposited are from legitimate sources.
You will not use the platform for money laundering or fraudulent activities.

We may:

Monitor transactions and gameplay patterns.
Request documentation verifying the source of funds.
Report suspicious activity to relevant authorities.

Failure to comply may result in account suspension and reporting to regulatory bodies.

11. Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy.

Your data may be used for:

Account.
Payment.
Compliance with legal.
Marketing (with your consent).

We implement appropriate security measures to protect your data.

12. Account Suspension and Closure

We may suspend or terminate your account if:

You breach these Terms.
You provide false information.
You engage in fraudulent or abusive behavior.
You fail verification checks.

Upon closure:

Any remaining balance may be returned subject to verification.
Bonuses and winnings may be forfeited if obtained improperly.

You may request account closure at any time by contacting support.

13. Technical Issues

While we strive to provide a stable platform, technical issues may occur.

We are not liable for:

Connectivity issues on your device or network.
Software or hardware malfunctions.
Interrupted gameplay due to external factors.

In case of system errors:

Bets may be voided.
Incorrect payouts may be adjusted.

14. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for any indirect or consequential losses.
Our total liability is limited to the amount in your account at the time of the issue.

Use of the Website is at your own risk.

15. Intellectual Property

All content on the Website, including logos, software, and design, is owned or licensed by Gambiva Casino.

You may not:

Copy, distribute, or reproduce content without permission.
Use our trademarks without authorization.

16. Changes to Terms

We may update these Terms at any time.

Changes will be effective upon publication on the Website.

Continued use of the Website constitutes acceptance of updated Terms.

17. Dispute Resolution

If you have a complaint:

Contact customer support at [email protected].

We aim to resolve disputes promptly and fairly.

If a dispute cannot be resolved internally:

It may be referred to an independent dispute resolution service.
Canadian players may also seek guidance from provincial regulators where applicable.

All disputes shall be handled in accordance with applicable laws and agreed jurisdiction.

18. Governing Law

These Terms are governed by the laws applicable to the operation of the Casino.

Canadian users are responsible for ensuring compliance with their provincial laws regarding online gambling.

19. Language

These Terms are provided in English. For Quebec users, a French version may be made available.

In case of discrepancies, the English version shall prevail unless otherwise required by law.

20. Contact Information

For any questions or support requests, you may contact us:

Email: [email protected].

Customer support is available to assist with account, payment, and technical inquiries.

By using Gambiva Casino, you confirm that you have read, understood, and agreed to these Terms and Conditions.